97% of employees in Mexico want ‘home office’ after COVID-19: PwC


August 5, 2020 | 4:00 pm

The health situation and its economic consequences are marking a before and after in the development of the world of work, according to the survey ‘New normality, new forms of work’ prepared by PwC Mexico.

The document, which had the participation of more than 500 Mexican workers, reveals what are the expectations of the workforce regarding the return to the workplace: 97% of those surveyed support establishing the home office Permanently.

Among other of the main findings of the report, it stands out that of this percentage, 30% prefer to do home office three days a week, according to the firm’s statement.

In this sense, 58% of those surveyed assure that their productivity increased during confinement, compared to 35% stated that it was maintained.

Another positive aspect of the survey is that for 47% of those surveyed, collaboration increased while working remotely, while 44% considered that it remained the same.

Home office: from optional to mandatory

Before the pandemic, remote work was not a reality for all companies operating in Mexico.

Almost half (46%) had not yet adopted it for various reasons, among which are: the need for close collaboration with their work teams (25%), its absence in company policies (20%) or the lack of technological tools or access to work teams (16%), as well as the building of solid relationships with colleagues (14%).

However, the health crisis and social distancing measures have served to break down the main barrier to adopting telework: the drop in productivity.

Last April, 55% of financial leaders did not trust that employee productivity would be the same outside of the office. However, in the cutoff on June 15, the percentage dropped to 17%.

Confinement has put the capacity of companies and their collaborators to the test, inviting analysis of whether the current operating models and skills available in our workforce are the ones that will really lead us to success in the coming months and years.

assures Carlos Zegarra, leading partner of Management Consulting at PwC Mexico.

In this sense, the specialist commented that it has also served to banish myths, such as the supposed drop in productivity that could be attributed to remote work.

Even some employers have begun to realize the benefits of telecommuting, which could lead to job cuts.

Technology in the new normal

Having the right tools and a trained workforce have become key elements to emerge stronger from critical situations like the current one.

In terms of productivity, 94% of the CFOs surveyed trust in implementing measures aimed at improving the skills of the future.

For example, 16% of Mexican organizations planned to invest in tools that encourage internal or customer collaboration, while 23% will do so in those that allow cost reduction such as automation.

While 26% would invest in those that support growth, such as e-commerce, among others.

From the point of view of safety and well-being, today, there are applications that facilitate the monitoring of the state of health and the level of contact between people in real time and, even, support to establish cleaning methods, mitigate risks and simplify decision making ,.

In addition, others that make forecasts and manage productivity more oriented to the objectives and strategies of the organization.

Confidence in sanitary measures

Almost half of those surveyed, 49%, trust the measures that companies contemplate to guarantee the well-being and safety of employees in the workplace.

The main challenge when returning to the workplace is not only to guarantee a safe environment from a health point of view

added Carlos Zegarra.

Therefore, he stressed the importance of being able to detect possible sources of contact and isolate them effectively to avoid infections that put the health of the entire workforce at risk.

He also added that a tracking tool is very useful, since it will allow companies to guarantee the well-being of all their employees and know what resources they have to remain productive.

Regarding the actions that would make workers feel safer, the report highlights that almost a third of those surveyed are concerned about safety and hygiene measures.

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