Mexico City /
Yes, we know that the Good End 2020 ended on November 20, but the errors in prices and promotions that cost the stores dearly. The last fail occurred in Mexico City with a customer who bought a cell phone and managed to get a free TV screen despite not “meeting the conditions.”
According to The universal, in the Customer Service Center Telcel from Parque Tezontle, a man bought a smartphone with the promise that he would get a TV as a gift, but when paying they tried to change the conditions and deny the promotion, despite the fact that the clauses were not specified in the advertisement.
What was the promotion of Telcel?
The ad stated that you would receive a free screen when purchasing certain Android devices, but what was not clarified is that to take the television you had to buy the telephone equipment in tariff plan with mandatory duration of 24 months.
Customer buys cell phone and takes free TV due to advertising error
Clinging to promotion, the man called the Profeco, which sent one of its representatives to Telcel Center to agree with the client, who went out with new cell phone and 32 ” screen.
“They offered me an equipment and when I got to pay they told me that there were other conditions, which they did not specify. I called Profeco and finally we achieved what the supplier initially offered,” said the subject to The universal.
After the incident, the printed advertisement of the promotion was corrected for the hours that at that time remained from the Good End 2020.
*The article has been translated based on the content of Source link by https://www.mediotiempo.com/otros-mundos/2020-ultimo-error-cliente-compra-celular-lleva-tv-gratis
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