The pay-TV provider Sky has once again apologized after the transmission problems at the Bundesliga top match, now also on behalf of the CEO, Carsten Schmidt. The pay-TV channel posted on Instagram, saying: "The cable and satellite transmission was flawless, but we did not deliver on Sky Go and Sky Ticket. For this I would like to apologize personally and sincerely. We will try to find a satisfactory solution for affected users as soon as possible. "In the future, such problems should no longer occur.
Previously, it had been announced that one intensively search for the causes. "The entire Sky team is working hard to analyze the issues to ensure that they do not occur in the future"The company said on Sunday that before and during the Bayern victory against Borussia Dortmund on Saturday, thousands of customers saw an error message and later distorted images." How many customers were affected exactly, could not quantify the payment provider.
"Unfortunately, the streaming over Sky Go and Sky Ticket was disrupted," it said the day after, "These were fixed during the second half." According to Sky, the TV broadcast was "through cable and satellite consistently without problems."
The broadcaster apologized to "all concerned customers for the inconvenience caused", but the question of compensation remained open. "We are currently examining this and will inform the affected customers as soon as possible," was the answer to a request. Many customers gave their frustration on Twitter free rein and criticized the provider Sky,