The Complaint Portal received 735 complaints addressed to gyms in the last 12 months, which represents an increase of 111% in the number of complaints addressed to this sector, compared to the same period last year.
The main reasons for complaints were the cancellation of the contract, undue charges and lack of support in resolving complaints, according to a statement to which the newspaper had access.
It should be stressed that this was one of the sectors most affected by the long closures during the covid-19 pandemic, however, even from closed doors, the gyms, which were able to reopen this week, saw their complaints decrease.
Between 1 April 2020 and 31 March 2021, the Complaint Portal received 735 complaints addressed to gyms, while in the same period (April 1, 2019 until March 31, 2020) 348 complaints had been registered.
“In the period under review, it was found that the main reasons for complaints shared by Portuguese consumers on the Portal da Queixa are related to requests for cancellation of the contract (41%), undue charges (34%) and lack of support (13% ) ”, Reveals the Complaint Portal.
The three months with the highest volume of complaints were: June and July 2020, with 98 and 107 complaints, respectively, and February 2021, with 107 complaints. May 2020 was the month with the least number of complaints registered (21).